First Impressions Matter!
September 28, 2022

First Impressions Matter!

Brian Flores | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

Call escalation, with so many hands on deck, it is sometimes difficult to keep everything organized. With B-hive we are able to set an escalation system that allows for prompted responses from us and keep our managers free for their busy schedule. It is an inconvenience to have a manager answer a call that one of their employees could answer. This keeps communication lines clear and allow to effectively take care of calls. In my situation, I am the front line to this and can handle majority of calls with out having to escalate. Transfer Calls, this as easy as it gets and completely seamless. If I am unable to to take care of a call I can transfer them to the right person without any issues.
  • Call Escalation
  • Call Transfers
  • Call Quality
  • Good Interface
  • Company Contacts
  • Groups for calls
  • Call escalation
  • Call quality
  • Organization
  • Tracking
  • Effectively taking care of problems with clear communication
  • Call turnover significantly more effective no idle voicemails

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I am very pleased with the service this provides as well as the customer support, I haven't called once and not have my issue addressed. In today's world, efficiency is the name of the game and I feel confident in having Broadvoice keep our call efficiency high.