Broadvoice makes talking easier
December 02, 2022
Broadvoice makes talking easier
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Sip Trunking
Overall Satisfaction with Broadvoice
We use Broadvoice as our phone service provider and also for leasing phones. Broadvoice has helped us be more fluid with our operations, you can now reach people when they are not at their desk by using the mobile app. Calls can also be placed as if you were on premises when you are not. We also have made good usage of the auto attendant feature and the business hours for routing calls.
- transfers
- ease of configuration
- routing calls effectivly
- onboarding was not as smooth as I had hoped
- some email conversations were confusing
- setting up temporary forwarding is difficult and has potential for user mistakes. ( think vacation forwarding with an automatic start and end date)
- Mobility
- Auto attendant
- Ease of contacting support
- We are able to reach faculty when they are out of the classroom now
- No more chasing down people when you cant reach them
- After hours calls are effectively handled with out auto attendant
We used to use Astrix free pbx which did an okay job but there were several features that no longer worked with out older phones. We have made good usage out of our new phones from Broadvoice. Lots of efficiencies have been found with call routing and using things like phone presence's to know if someone is available.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes