Great VOIP vendor that delivers on what they promise!
December 03, 2022

Great VOIP vendor that delivers on what they promise!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We used an older Avaya system that was hard to manage and depended heavily on our support vendor for minor changes/fixes. After many issues that would go unresolved and affect our users directly, we decided to move to Broadvoice. Once the system was implemented all our issues were resolved and our users were delighted with Broadvoice. We use Broadvoice for all our VOIP services and utilize the B-Hive app for remote work which makes managing calls a breeze.
  • VOIP
  • Mobile App
  • Remote Work
  • Clear Calls
  • Call Reports
  • Ease of Use
  • N/A
  • VOIP
  • Mobile App
  • B-Hive Communicator
  • Remote Work
  • Crystal Clear Calls
  • B-Hive Messaging
  • Mobile App
  • Remote Work

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

SS&C Advent Portfolio Exchange (APX), Bloomberg Terminal, Microsoft 365, Nessus
Small business would solve their VOIP easily with Broadvoice, large call centers will make managing calls a breeze, and users of Broadvoice will be able to make/take calls easily with modern technology.

Broadvoice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
Not Rated
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
Not Rated
Calendar integration
9
Meeting initiation
9
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
10
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated