Review of Phone Service Provider
November 03, 2024
Review of Phone Service Provider
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
Overall Satisfaction with Broadvoice
I am on the board of directors of Santa Claus Incorporated, the largest children's charity in the Inland Empire. We use Broadvoice as our phone and messaging service company. Their customer service employees are as good as they come. We are always very thankful for their assistance as we are not tech geeks, but they sure are!
Pros
- Answers the phone quickly
- works very hard to understand your full question
- resolves problems quickly and effortlessly
Cons
- The overall system is a bit complicated if you don't interact with it regularly
- Too many options
- header topics don't always make sense
- The service is reasonably priced
- The features are more than enough
- The customer service is superb
- 8x8 Express (discontinued)
Do you think Broadvoice | GoContact delivers good value for the price?
Yes
Are you happy with Broadvoice | GoContact's feature set?
Yes
Did Broadvoice | GoContact live up to sales and marketing promises?
Yes
Did implementation of Broadvoice | GoContact go as expected?
Yes
Would you buy Broadvoice | GoContact again?
Yes
Comments
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