BrowserStack saves lives (or at least time)
Anonymous | TrustRadius Reviewer
December 22, 2018

BrowserStack saves lives (or at least time)

Score 7 out of 10
Vetted Review
Verified User
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Software Version

Team

Overall Satisfaction with BrowserStack

BrowserStack is used by a few departments within our company. We develop websites and website integrations for a variety of customers with a large variance in target audiences. It allows us to test any website development across multiple devices and browsers to ensure true responsiveness and troubleshoot any errors with the code.
  • It shows a true representation of how a website will look on a mobile device.
  • BrowserStack has a good variety of devices and browsers for us to test on.
  • It's easy to access BrowserStack from anywhere that I have Internet access.
  • I can inspect my code and any errors, and also test changes on the device that I am logged into. It makes troubleshooting so much easier.
  • At times, it can take a while to connect to a device, and sometimes after waiting, it does not connect to that device.
  • The screen sizes for desktop browsers are not easy to adjust to test responsiveness.
  • Overall it can be somewhat slow at times and it's frustrating when you need to test one small thing. It can also disconnect unexpectedly on you.
  • It has made the resolution of issues for our customers much faster and increased the amount of support we are able to offer, leading to a better customer relationship.
  • We have been able to improve our QA process and provide error-free websites to customers. This means we are not having to make fixes for free at a later date.
  • Because we are not making additional fixes to the site once the customer reviews it, our timelines have decreased by at least 2 weeks for full projects.
I looked into other software, but I did not find any of them to be as intuitive as BrowserStack. It was easy to use and had all of the devices we required for testing. The pricing structure also suited the needs of our team. Other team members had familiarity with BrowserStack so it was the logical choice for our team and company.
If you need to test websites on a device that you do not have readily available, BrowserStack is a great solution. Its ability to let you inspect the code from the browser makes testing and doing QA on sites easier. It's difficult to see any errors from an iPhone, for example, on the device itself, but BrowserStack allows to you to inspect that code just like you would on a desktop browser. If you need to test across every device very quickly, this may not be the best solution. The slowness in switching devices can be frustrating when you are on a time crunch. In the case of my department, it solved a real need that we had to see exactly what our customers are seeing and be able to resolve any device issues for them.