Fantastic tool, terrible billing
October 03, 2024

Fantastic tool, terrible billing

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Team

Overall Satisfaction with BrowserStack

We moved to remote working in 2020 and managing our physical devices with the QA members was costly and difficult.

We use BrowserStack to do manual testing on our iOS and Android Self-Care applications.

Pros

  • Large range of device from many manufacturers.
  • Can enable network traffic to see the API traffic.
  • Can take screen capture and recordings from the interface.
  • Real devices not emulators so the testing is more accurate.

Cons

  • We are down every few months due to billing issues and it takes a few days to get everything sorted. BrowserStack doesn't seem to have caught up yet with how enterprises bill through purchase orders.
  • Older devices for example below Android 8 are not available and this means we still need to have some physical devices to test Android 5.1 -7
  • iOS does not have 12.5 only 12.3 and 13 so we cannot test 12.5 which is the lowest we support so we still need a physical device for this.
  • Enabling iOS network traffic does not always work especially on the newer versions, or it takes a long time to enable with the restart when you enable this option.
  • Remote Physical Device Farm
  • Easy to install apps
  • Good breadth of tools
  • Tools have network traffic monitoring support
  • Can be used to work with CI
  • Can be used to work with test automation
  • Allows us to be nimble when testing
  • Apps can be deployed much quicker than on a physical device in hand
  • We can reproduce bugs reported on the same device
  • Faster QA phase when BrowserStack is operating
Remote work was a challenge to manage physical device inventory.
  • App Live
Yes, we can easily deploy new apps from multiple sources and do manual testing.

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

Brilliant for any remote companies and companies supporting newer operating systems within the past 5-7 years and for apps that Android Studio or Xcode don't seem to catch all the bugs physical devices encounter.

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