Calendly provides scheduling simplicity
Chris Labatt | TrustRadius Reviewer
Updated February 13, 2020

Calendly provides scheduling simplicity

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Calendly

We use it to schedule sales calls for our sales team and also for our onboarding team to schedule onboarding times. In addition, when we attend events we use it to schedule meetings with customers, prospects, and partners at the event. It simplifies the process of connecting with others and reduces the normal back and forth that occurs when trying to find an acceptable common meeting time.
  • Great at collaborating to find a common meeting time that works for everyone.
  • Good at distributing meeting responsibility to multiple internal team members.
  • While it supports systems like Zapier, direct integration with third-party apps is limited.
  • Styling of your calendar isn't really available, so when you embed it into your website you have limited options due to it being an iframe.
  • Reduced time and chatter when scheduling.
  • Decreased chances of someone dropping the ball with regards to making a meeting happen.
We looked at a few other systems. I can't recall the names offhand. However, we found that the Calendly cost vs. value proposition, plus its simplicity, made it our choice for our scheduling needs at this point in our lifecycle. Other products had aging or complex interfaces or far more than we needed.
The couple of times we opened up tickets with Calendly for support, it took some time for a response back and the response wasn't overly helpful. With that, we were asking for ways to make Calendly do things it wasn't designed to do so they were tough support tickets to respond to in general.

Do you think Calendly delivers good value for the price?

Yes

Are you happy with Calendly's feature set?

Yes

Did Calendly live up to sales and marketing promises?

Yes

Did implementation of Calendly go as expected?

Yes

Would you buy Calendly again?

Yes

We've found the best scenario for Calendly is when you want to include a link in your email signature or within the email body for people to schedule time with you. It greatly simplifies this process. However, if you are looking to integrate Calendly into your website or integrate it into multi-step processes it's not quite as easy or sufficient. For example, when creating a form for scheduling a demo that first requires collecting info on the prospect and then scheduling the meeting things become more difficult. Another issue - Calendly does not support creating hidden fields that can be passed information when the scheduling page is called. This makes it difficult to pass along information on how the individual arrived at the scheduling page. So it's great for individual and group use, but for website integration it needs some work.