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CallTrackingMetrics has great integration and functionality, with stellar support
January 22, 2021

CallTrackingMetrics has great integration and functionality, with stellar support

Glen Petersen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CallTrackingMetrics

Our company uses call tracking metrics for many of our agencies clients to help us track phone call conversions on many different platforms. It helps us get much better conversion data for better optimizations and insights. It has amazing features so we can integrate with Google Analytics and push back the conversion totals.
  • Support.
  • Data reports.
  • Detailed call information.
  • Visual side of the site needs improvement.
  • Detailed call data for optimal end to end conversion tracking.
  • Call analytics that impresses new clients.
They are very similar from functionality from what I have seen. CallRail is a prettier and possibly more user friendly platform, but also has a lot of fluff that CTM seems to cut through.

Do you think CallTrackingMetrics delivers good value for the price?

Yes

Are you happy with CallTrackingMetrics's feature set?

Yes

Did CallTrackingMetrics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CallTrackingMetrics go as expected?

Yes

Would you buy CallTrackingMetrics again?

Yes

We love CallTrackingMetrics for Google, Bing & Facebook call tracking. We utilize it for reporting on calls coming from those platforms and help us make better decisions in our accounts by telling more of a story. There are a lot more options we don't even utilized yet, but think they sound amazing.