Unlocking Operational Excellence: A review of Celonis and its impact at Uniper
January 16, 2024
Unlocking Operational Excellence: A review of Celonis and its impact at Uniper
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Celonis
Celonis is a process mining and analysis tool and we primarily use the tool within Uniper IT to help to optimise our business processes which leads to a reduction in our operating costs. By using the application, our Process Analysts are able to visualise and analyse many of our end-to-end business processes and can then identify any bottlenecks and inefficiencies. Celonis also helps us target areas where automation can be implemented in order to reduce manual effort.
- Visualisation of Uniper's business processes
- Makes it easier for us to demonstrate compliance during external audits
- Drives process improvement through identifying automation opportunities and areas that can be targeted for waste reduction
- User interface is complex and so it can take some time for users who are new to process mining to become familiar with the tool
- Celonis is not able to integrate with all of Uniper's enterprise application due to lack of connectors
- No real-time collaboration with other users e.g. lack of shared annotations
- Some of our teams have reported an increase in operating efficiency as a result of process improvements driven by Celonis, freeing up employees to work on higher-value tasks.
- Positive impact on compliance which has made it less likely that Uniper would face financial penalties in the future.
- Better decision-making since data regarding business processes is more transparent and is made available to managers, particularly regarding allocation of resources.
Celonis provided in-depth documentation, user guides and tutorials to help users from Uniper understand the platform's features and functionalities. Some users also attended training sessions and webinars to better understand how Uniper can use Celonis for specific use cases. The feedback from users of Celonis regarding the adoption materials and training sessions etc. was positive and tickets that are raised to the support team have been answered in a timely manner.
Last year at Uniper IT we introduced a new community for Process Automation services. This community is comprised of several different application teams including Celonis and allows users from across the Uniper business to submit requests for support with their process automation requirements. Celonis is a key part of this community and has enabled digital transformation through process improvements in several business areas including Trading and Generation.
Do you think Celonis delivers good value for the price?
Yes
Are you happy with Celonis's feature set?
Yes
Did Celonis live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Celonis go as expected?
I wasn't involved with the implementation phase
Would you buy Celonis again?
Yes