Central for Medium-Large Businesses.
December 24, 2022

Central for Medium-Large Businesses.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Central

Central helps us monitor and support remote workstations and run technical and usage reports. We are experimenting and leveraging this kind of technology in remote or hybrid working environments, which allows us to test the full capabilities of remote management and end-user support who may not be able to come to the office.

Pros

  • Bulk/Mass Implementation.
  • Remote support for users.
  • Broad Application/File Distribution.

Cons

  • Latency Issues.
  • Interface can be challenging to navigate.
  • Can be unstable at times.
  • Given us clear challenges we need to work around.
  • Provided information we didn't previously have on end-user management.
  • Helped shape our technology budget going forward.
Simple to implement if you know what you are doing.
It is a consistent and runs well for us in the background. We just have latency issues that we are systematically brought back to the software being the issue.
Essentially, it comes down to cost. Central has a higher-pricing point than other tools.

Do you think LogMeIn Central by GoTo delivers good value for the price?

No

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Central by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Central by GoTo again?

Yes

I have found that large-scale adoption has its challenges, and it would be better suited for small-to-medium-sized businesses. Additionally, the connections have to be solid, which cuts down on the latency issues. Those companies looking to test a remote management tool may find that this tool is reasonable to implement and distribute. Those that are already experienced should have no problem.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
5
File transfer
5
Instant message
5
Secure remote access with Smart Card authentication
5
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
5
Initiate remote control from mobile
5
Remote management of servers & workstations
5
Remote Active Directory® management
5
Centralized management dashboard
5
Session record
5
Annotations
5
Monitoring and Alerts
5
Multi-platform remote control
5

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