No reason not to get stuck in!
December 05, 2017

No reason not to get stuck in!

Simon Whight | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is used across the organisation. At the very least, every user here has a basic Chatter license, several with Chatter Plus and approximately 220 with full Salesforce licenses. Naturally, it is there to address the issue of company wide collaboration and communications.
  • Integrated into your line of business tool. It is directly where you are doing your job.
  • It is fun and casual.
  • It has a very low technology barrier to use. Plus the iOS app is really useful.
  • It subtly blends social network with business automation and business function. Everybody knows how to interact with social networks and this translates the business layer into an easy to digest and interactive fashion.
  • Visualforce helps you design more complex custom actions using Chatter, however Visualforce is often a technical level above the basic administrators' capabilities. It needs a declarative GUI to help you make complex actions.
  • A lot of changes that have come with Lightning are now not available to Classic Salesforce users. If you're a new buyer, this isn't an issue. If you are not, you really need to look at going Lightning now.
  • Middling. The business has a habit of throwing technology at problems rather than looking at what it already has. Chatter could be far better utilised than it is right now.
  • There are some elements of process automation that is subtly making the lives of users better, I'm happy about this.
  • Gradually, users are adopting thanks, which is driving a much better atmosphere and spirit in the company.
They are pretty much like for like in core features. Where Chatter excels is that it is built into Salesforce and offers a whole load of functionality in that world. If you use Salesforce and then start shopping around for another Social Media platform to go with it, you are doing things wrong.
I personally think it is far superior to email as a communications platform. Spooling up a group to work on a project, fun badges for work achievements, or just keeping people in the loop visibly.

Obviously, Chatter comes with Salesforce, but also in a free form. If you're looking at getting it WITHOUT Salesforce, you should probably shop around with things like Yammer or Teamwork.

Chatter (discontinued) Feature Ratings

Workflow Automation
8
Mobile Access
10
Search
9
Chat
9
Notifications
10
Discussions
10
Video files
7
Audio files
7
Document collaboration
9
Access control
8
Advanced security features
8
Device sync
8