Does what you need, and does it well
May 27, 2020
Does what you need, and does it well
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- Handoffs & Collaboration / Knowledge Sharing
- Seamless process to have Chorus join and record every call.
- Don't need to worry whether I will have access to the recording.
- Tracking keywords is helpful for finding specific areas for review.
- Easily able to share and request feedback for training purposes.
- Outside my workflow.
- Can be slow and clunky.
- The "AI" portion seems to be lacking - seems like keyword tracking.
- Mediocre transcripts.
- Improved personal win rates by making sure critical information wasn't lost.
- Improved training and up skilling by reviewing successful deals.
We use a comprehensive tech stack based on Salesforce. Chorus ties loosely into Salesforce, but I haven't personally seen many benefits there. The most significant value add in our tech stack is Chorus' integration with Zoom, meaning Chorus joins my customer calls every time without fail. This integration is a huge time saver for me.
The most innovative way I have seen Chorus used is developing playlists. Playlists allow you to sort calls into categories - for example, discovery, closing, etc. Playlists make reviewing relevant calls easy as you do not have to sort through mountains of calls to find relevant ones to learn from.
Chorus came onsite at our organisation and provided a best practices training session for the team. In this session, we didn't just cover the basics; we also covered how to get more out of Chorus. Beyond that, I haven't needed too much support as it is relatively easy to use.