Item: Emburse Chrome River
Rating: 9
Author: Karen Keegan

Overall Satisfaction with Emburse Chrome River

Use Cases and Deployment Scope

We use Chrome River for all of our expense reimbursements, firm-wide.

Pros and Cons

Pros

Automated approval routing
Paperless
Easy for users to upload receipts while on the go
Fully customizable

Cons

Support tickets sometimes get held up
Many support tickets now cost extra money to complete

Return on Investment

Has cut down on our approval process significantly.
Compliance rules have decreased the risk of fraudulent or double charges.

Usability

Having used Chrome River myself, for over ten years, I can honestly say it is extremely easy to use. The mobile app allows users to upload receipts quickly and easily while traveling.

We currently use Concur for travel bookings. I was not impressed with Concur when our procurement department was getting this product set up. Not very flexible. I imagine (and have heard stories from other current Chrome River organizations) that this is similar for their expense reporting product.

Support Rating

We have had mixed experiences when submitting support tickets. Chrome River has gone through some growing pains, so they are not as fast as they used to be. However overall, customer support is very good. We have an assigned customer success manager that will always intervene and follow up if we have any problems.

Likelihood to Recommend

Chrome River is well suited for just about any medium to large organization. It's fully customizable, so you can have as many or as few approval rules as you wish/as many or as few general ledger codes, charge centers, billable matters, etc.

Using Emburse Chrome River

Users and Roles

All functions. Everyone in the firm can (and most do) use Chrome River Expense in some form or fashion for expense reimbursements. Either for their own, or as a delegate for someone else (ie, a secretary submitting an expense report on behalf of an attorney).