Overall Satisfaction with Emburse Chrome River
We use Chrome River for all of our expense reimbursements, firm-wide.
- Has cut down on our approval process significantly.
- Compliance rules have decreased the risk of fraudulent or double charges.
Having used Chrome River myself, for over ten years, I can honestly say it is extremely easy to use. The mobile app allows users to upload receipts quickly and easily while traveling.
We currently use Concur for travel bookings. I was not impressed with Concur when our procurement department was getting this product set up. Not very flexible. I imagine (and have heard stories from other current Chrome River organizations) that this is similar for their expense reporting product.
We have had mixed experiences when submitting support tickets. Chrome River has gone through some growing pains, so they are not as fast as they used to be. However overall, customer support is very good. We have an assigned customer success manager that will always intervene and follow up if we have any problems.
Chrome River is well suited for just about any medium to large organization. It's fully customizable, so you can have as many or as few approval rules as you wish/as many or as few general ledger codes, charge centers, billable matters, etc.
Using Emburse Chrome River
All functions. Everyone in the firm can (and most do) use Chrome River Expense in some form or fashion for expense reimbursements. Either for their own, or as a delegate for someone else (ie, a secretary submitting an expense report on behalf of an attorney).
5 - Accounting and IT
- Expense reimbursements
- Credit card reconciliations
- AP Invoices
- credit card reconciliations
- american express charges for reimbursement
- Currently implementing Capture - vendors e-mail their invoices to e-mail in box (keeps our data entry to a minimum)
Although there are some challenges, Chrome River is the best all around expense reimbursement and invoice application that we have seen.