TrustRadius
ChurnZero helps us understand our customers and automate the communications with them so we minimize churn.
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
Felipe del Sol F. profile photo
March 27, 2019

ChurnZero helps us understand our customers and automate the communications with them so we minimize churn.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero helps us understand our customers and automate the communications with them. Allows us to understand what they are using and engage them with all the features so we minimize churn. With ChurnZero we established our onboarding process and can follow it in detail with every new customer.
  • Automate messages depending on usage, country, type, plan, etc.
  • Getting a proper onboarding process in place
  • Understand users
  • Dashboard of Team activities
  • Dashboards in general
  • Better use of time for our customer success manager and executives.
If you want to establish and follow an onboarding process, measure usage in detail, have the control on every customer and make more efficient communications with customers, ChurnZero is the way to go. Every customer success team should have it.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
1
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
9
Engagement analytics
9
Dashboards
2
Role-based user permissions
9
API
10
Integration with Salesforce.com
Not Rated