Item: ChurnZero
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It is being used across the entire organization. On the Training side, we use it to ensure our clients are benefiting from our training. Using ChurnZero allows us insight into the specific areas they are spending the most time on with our software, setting up alerts to ensure that we are touching base with clients not using our software, and plays to be sure we are reaching the correct people.

Pros and Cons

The interface is user-friendly.
Provides clear and effective insight into how clients are using our software.
The training we were provided from the ChurnZero staff was incredibly insightful.

I don't have any weaknesses at this point.

Return on Investment

I am able to report on additional metrics of client usage that I never could before.

Other Software Used

Salesforce.com, GoToMeeting, Zoom, Microsoft 365 Business

Number of Customer Success Managers

1 to 5 people

Likelihood to Recommend

If you are looking for detailed information on how your clients are using your software, this tool is the perfect fit. As someone who has never worked with a software like ChurnZero before, after one call with Abby, we felt like we had been using it for years. It is easy to use and incredibly valuable at providing details on how and how often clients are using our software. It also allows us to get directly in front of the user by easily adding pop-ups in our software.

ChurnZero's Biggest Fan

Overall Satisfaction with ChurnZero