TrustRadius
ChurnZero's Biggest Fan
https://www.trustradius.com/customer-successChurnZeroUnspecified9.358101
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April 19, 2019

ChurnZero's Biggest Fan

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

It is being used across the entire organization. On the Training side, we use it to ensure our clients are benefiting from our training. Using ChurnZero allows us insight into the specific areas they are spending the most time on with our software, setting up alerts to ensure that we are touching base with clients not using our software, and plays to be sure we are reaching the correct people.
  • The interface is user-friendly.
  • Provides clear and effective insight into how clients are using our software.
  • The training we were provided from the ChurnZero staff was incredibly insightful.
  • I don't have any weaknesses at this point.
  • I am able to report on additional metrics of client usage that I never could before.
If you are looking for detailed information on how your clients are using your software, this tool is the perfect fit. As someone who has never worked with a software like ChurnZero before, after one call with Abby, we felt like we had been using it for years. It is easy to use and incredibly valuable at providing details on how and how often clients are using our software. It also allows us to get directly in front of the user by easily adding pop-ups in our software.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
Not Rated
Customer health trends
Not Rated
Engagement analytics
10
Dashboards
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
10