TrustRadius
Know your customers and reduce churn!
https://www.trustradius.com/customer-successChurnZeroUnspecified9.358101
Matthew Sellers profile photo
February 23, 2019

Know your customers and reduce churn!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We use ChurnZero to get a granular view of what features our customers are using (or not using) so that we can make meaningful proactive outreaches to them.

ChurnZero is being used across multiple teams: Success/Support/Marketing/Product. It gives us instant insights that we otherwise did not have access to.
  • The search function is very fast
  • There is a lot of customization
  • Incredible support team
  • The implementation phase can take a while but this was mostly due to the dev work required on our end.
  • We have been able to identify at risk customers much sooner.
ChurnZero is highly customizable and has a great support team.
Any software company looking to understand their users and reduce churn should take a look at ChurnZero.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10