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ChurnZero Review: "Know your customers and reduce churn!"
https://www.trustradius.com/customer-successChurnZeroUnspecified9.231101
Matthew Sellers profile photo
February 23, 2019

ChurnZero Review: "Know your customers and reduce churn!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We use ChurnZero to get a granular view of what features our customers are using (or not using) so that we can make meaningful proactive outreaches to them.

ChurnZero is being used across multiple teams: Success/Support/Marketing/Product. It gives us instant insights that we otherwise did not have access to.
  • The search function is very fast
  • There is a lot of customization
  • Incredible support team
  • The implementation phase can take a while but this was mostly due to the dev work required on our end.
  • We have been able to identify at risk customers much sooner.
ChurnZero is highly customizable and has a great support team.
Any software company looking to understand their users and reduce churn should take a look at ChurnZero.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10