Know your customers and reduce churn!
February 24, 2019
Know your customers and reduce churn!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero to get a granular view of what features our customers are using (or not using) so that we can make meaningful proactive outreaches to them.
ChurnZero is being used across multiple teams: Success/Support/Marketing/Product. It gives us instant insights that we otherwise did not have access to.
ChurnZero is being used across multiple teams: Success/Support/Marketing/Product. It gives us instant insights that we otherwise did not have access to.
- The search function is very fast
- There is a lot of customization
- Incredible support team
- The implementation phase can take a while but this was mostly due to the dev work required on our end.
- We have been able to identify at risk customers much sooner.
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