TrustRadius
Wonderful product and customer service
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
Mete Kural profile photo
August 08, 2019

Wonderful product and customer service

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We use ChurnZero for customer success automation. It is primarily used by our Customer Success Department, but other departments take advantage of it via the Salesforce connected app ChurnZero has provided.
  • Tracking customer lifecycles
  • Automating customer communications
  • Driving product adoption
  • Analyzing churn
  • NPS campaigns
  • This is not specific to ChurnZero but customer success automation, and in fact, customer success, in general, is a new and fledgling field so it takes a good deal of educating internal teams on how to take advantage of customer success automation.
  • Drove churn down
  • Drove product adoption up
The ChurnZero team is wonderful to work with, unlike any other vendor we work with. Being in the business of customer success automation, ChurnZero really knows how to do customer success themselves.
ChurnZero is amazing if your company has a customer success team. If you don't have a customer success team yet, your product team or customer support teams can lead initiatives to drive product adoption and churn fighting efforts using ChurnZero.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
9
Customer health scoring
9
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
8
Integration with Salesforce.com
8