TrustRadius
Churn Zero has the tools and features that makes our CSMs more productive
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
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August 15, 2019

Churn Zero has the tools and features that makes our CSMs more productive

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We use ChurnZero to help automate our account management workflows. In the past, all of the account reviews were done manually. Now, the team is alerted to changes in account activity. This has let us focus our resources where they are needed. We have seen an increase in retention already and only have more planned for the future.
  • Usage data capture on a user and account level
  • Automate plays to included tasks, emails, and in-app announcements
  • Salesforce integration
  • The reporting is very robust and I don't have any suggestions for improvement
  • We are able to do more with our existing team.
  • At the price point, it is very easy to realize the ROI quickly.
Churn Zero had the analytics we were looking for.
This is a great tool for any SaaS Companies.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10