Churn Zero has the tools and features that makes our CSMs more productive
August 16, 2019
Churn Zero has the tools and features that makes our CSMs more productive
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero to help automate our account management workflows. In the past, all of the account reviews were done manually. Now, the team is alerted to changes in account activity. This has let us focus our resources where they are needed. We have seen an increase in retention already and only have more planned for the future.
- Usage data capture on a user and account level
- Automate plays to included tasks, emails, and in-app announcements
- Salesforce integration
- The reporting is very robust and I don't have any suggestions for improvement
- We are able to do more with our existing team.
- At the price point, it is very easy to realize the ROI quickly.
6 to 10 people