TrustRadius
An all-in-one churn fighting tool for sales and success teams
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
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August 15, 2019

An all-in-one churn fighting tool for sales and success teams

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

Currently, it is only being used for the Account Management and Sales Operations teams. The main business problems that it addresses is reducing churn through the use of more insightful data and analytics. It also helps our team with adoption and upsells efforts by having the ability to create segments and automate campaigns and workflows from there.
  • Segments: The ability to pull a seemingly infinite amount of contact and account related segments based off of account data that helps to drive strategic activities for us as account managers, whether it's getting in front of Churn when we see certain usage data or whether it's being able to identify upsell opportunities
  • Automation: The ability to automate saves a ton of time, being able to bulk send campaign or renewal email and run plays for all different segments of contacts frees up time for other activities.
  • Integrations: Churnzero has great integration with Salesforce, not only does it save time from having to use multiple platforms and applications but it has bi-directional sync which helps with data integrity.
  • The segments section is a little overwhelming to use in the beginning, a lot going on there to digest when started but it's because there are so many segments you can create.
  • Home page dashboard is a bit cluttered, lots of information and data squeezed onto one page.
  • Has helped us get in front of potential churn faster by using Churnscores and usage/adoption data to find who is most likely to churn based on that and then focus our attention there.
  • We have been able to more strategically go after upsell opportunities by creating account segments. Super easy and fast to find out which customers are/aren't using a specific portion of the platform and then can create a plan to pursue those opportunities in a timely and strategic manner
  • Greatly increased our onboarding adoption as well, used to be a big gap from sales to implementation to post onboarding and Churnzero has really helped us iron out that process.
Churnzero has more actionable data and far deeper segmentation capabilities. Other products seem a little more one dimensional with their offerings while ChurnZero can offer an array of sales and success related features/functions. From plays, to journeys, segments, and Churnscores, there is a lot more data, usage and analytics behind their platform that is super easy to digest and make actionable
Churnzero is well suited for sales, success and operations departments. Not so much on the acquisition side of a company but any scenario where you are in a customer-facing sales/success role (and even non-customer-facing Ops role), it would be beneficial. There are so many data points, insights, and automations that can really help you strategize how to connect with, retain and grow your customers.

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
8
Automated workflow
8
Internal collaboration
Not Rated
Customer health scoring
9
Customer segmentation
10
Customer health trends
9
Engagement analytics
9
Dashboards
9
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
10