TrustRadius
An all-in-one tool that allows teams to be proactive, instead of reactive with their customer base.
https://www.trustradius.com/customer-successChurnZeroUnspecified9.362101
Marcus Torres profile photo
Updated August 27, 2019

An all-in-one tool that allows teams to be proactive, instead of reactive with their customer base.

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

We currently use ChurnZero to better understand and forecast customer churn. It is currently only be used by the Client Success department. Specifically, we chose Churnzero because we believed that their tool would allow us to better scale and manage our client management system, but allow us to better forecast customer churn, while also give us more insight on usage and expansion opportunity based off of data.
  • An easy to navigate interface that allows admins to customize their user experience and focus on what is most important to their use case for the platform.
  • Their automation capabilities, specifically the ability to completely customize messaging that can be automatically created and used for completely different phases in the customer lifecycle.
  • Data, data, data. Their ability to integrate with multiple data points based on your needs was extremely impressive. The ability to use the data points within their platform and understand customer engagement in realtime, easily, all within the same tool is a home run.
  • Additional ways to view multiple accounts, currently you can only view one account. There are no additional tab options available in the platform.
  • More reporting options for historical meetings and correspondence.
  • Churnzero has met or exceeded all expectations we had. It allows our team to work from one platform to understand all key areas of a customers journey.
  • Customer outreach has been greatly impacted because ChurnZero allows our reps to work more efficiently and better track our touch points with our customer base.
  • Churn! The platform allows us to fully forecast possible Churn well in advance, allowing our team to work proactively instead of reactively with our customer base.
I think ChurnZero more than holds it own with other products I have used in the past. Their user interface, automation options, data collection, and display match or exceed their competitors. Having said that, what sets them apart is their ability to listen to their clients, take feedback, and make real changes in their product based on that feedback.
Churnzero is a fantastic solution that allows teams to better forecast churn, but more importantly, give your team the ability to better automate and manage a client book more efficiently. When a rep is managing a book of business, the use of ChurnZero allows you to have a full insight of usage, sentiment, and account information all within one platform.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
9
Sponsor tracking
9
Customer profiles
9
Automated workflow
10
Internal collaboration
8
Customer health scoring
10
Customer segmentation
9
Customer health trends
10
Engagement analytics
10
Dashboards
9
Role-based user permissions
9
API
9
Integration with Salesforce.com
9