Finally - A Software We Can Use to the Fullest!
January 08, 2020

Finally - A Software We Can Use to the Fullest!

Dan Nicholson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero gives us a comprehensive holistic view of our client base health with the ability to dig deeper into individual accounts. The full suite of integrations provides tremendous value for our organization and allows for streamlined communication inter-departmentally. Members of our organization can easily review the status of an account without needing a ChurnZero license by leveraging the Salesforce integration which has been very helpful for our sales team.

Our Customer Success department leverages ChurnZero the most, with other departments checking in from time to time to review status and progress updates.

Pros

  • Client Health Score
  • Churn Risk Alerts

Cons

  • Dashboard Customization
  • Workflow Management
  • Has helped us to positively identify clients at risk and resolve issues before they poison the client perception
  • Has provided us with easy to understand usage and engagement stats
The biggest problem we were facing was two-fold: We did not have an accurate and complete picture of our clients' health at any given time and we did not know what would impact their likelihood of renewing a contract. We are now able to track the status and health of our clients which before, was done using spreadsheets and a gut feeling. The ability to tie metrics/variables to health score using this platform has helped us identify at-risk clients faster and with more accuracy which directs our day-to-day. This alone has increased our capacity to serve as before the introduction of ChurnZero, we were spending our time frivolously.

Since the introduction of ChurnZero, we now have metrics and other various stats that we can use to communicate our departmental value to the rest of our organization.

ChurnZero Feature Ratings

Product usage
7
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Sponsor tracking
5
Customer profiles
8
Automated workflow
6
Internal collaboration
3
Customer health scoring
10
Customer segmentation
10
Customer health trends
8
Engagement analytics
9
Dashboards
10
Role-based user permissions
8
API
10
Integration with Salesforce.com
9

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