Great tool for customer health insights
February 12, 2020
Great tool for customer health insights
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero helps us achieve complete visibility into the health of our accounts across a number of factors. Using its segmentation feature, we can run insightful reports on our customers and better evaluate their risk levels. It also integrates directly into our product, so we can get usage data in real-time.
Pros
- Running plays and journeys based on the account size and package.
- In-app tools such as ChurnScore and NPS survey that really help asses clients' health.
Cons
- Customization of dashboards and reports could be better.
- The account contacts view is missing some data, such as roles and status. It would be nice to have it all on one page without having to go into each contact separately.
- Provides a great general overview of account health.
- Many option for automations based on usage and clients engagements.
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