I'd implement ChurnZero again at my next company
November 04, 2020

I'd implement ChurnZero again at my next company

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

It's used daily across the Customer Success department and reported on to top management weekly.
We're able to monitor churn probability based upon a set of dimensions outlined by our teams and automate all the boring stuff - all the low touch emails and check-ins.
  • Customisable churn scores
  • Success play automation
  • Exportable data sets
  • Distribution of metrics & in-app reporting
  • Usage maps i.e. when people use our tool, what job titles predominantly use it etc
  • Better branded in-app pop ups
  • An app to access the dashboards and reporting on-the-go
  1. Better automation
  2. Better dashboards
  3. Better navigation

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

I would really like to see the distributions of the metrics I'm tracking to better access client health
I would implement ChurnZero in another future company I move to.
Perfect for maturing customer success teams

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
8
Automated workflow
10
Internal collaboration
7
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
9
Dashboards
9
Role-based user permissions
10
API
10
Integration with Salesforce.com
10