I'd implement ChurnZero again at my next company
November 04, 2020
I'd implement ChurnZero again at my next company
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
It's used daily across the Customer Success department and reported on to top management weekly.
We're able to monitor churn probability based upon a set of dimensions outlined by our teams and automate all the boring stuff - all the low touch emails and check-ins.
We're able to monitor churn probability based upon a set of dimensions outlined by our teams and automate all the boring stuff - all the low touch emails and check-ins.
- Customisable churn scores
- Success play automation
- Exportable data sets
- Distribution of metrics & in-app reporting
- Usage maps i.e. when people use our tool, what job titles predominantly use it etc
- Better branded in-app pop ups
- An app to access the dashboards and reporting on-the-go
- Not clear yet
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes