ChurnZero has helped us automate processes and eliminate manual tasks!
Updated December 01, 2021
ChurnZero has helped us automate processes and eliminate manual tasks!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
Currently, ChurnZero is being used by our Customer Success Team. The problem we are solving with ChurnZero is setting up more automated processes that help our CSMs streamline and organize their day. Rather than our CSMs fire fighting and run by email inboxes, our CSMs can control their tasks by diving into ChurnZero and focusing on customer priorities. We can visually see our tasks, due dates, renewal dates, and the help of journeys and playbooks takes off time from our hands having to deal with manual processes.
Pros
- ChurnZero provides visual health metrics of our customers and provides full visibility into customer activity.
- ChurnZero allows users to create segmented reports to automate workflow and create custom-centric initiatives.
- Our Customer Success Team can execute Onboarding, Adoption and Renewal strategies with playbooks, journeys and automated processes using ChurnZero.
Cons
- Creating workflows does get redundant when you are unable to duplicate tasks, milestones, etc across different Journeys/Playbooks.
- Creating segments for every initiative does get redundant and it forces us to create numerous fields in other CRM's that integrate with ChurnZero.
- We have better visibility and alerts when customers reach their 90-day window of renewing their contract, which has helped our cash flow when customers renew early by automated outreach.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes
Comments
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