Overall Satisfaction with ChurnZero
At Proformex we leverage ChurnZero to help with our Customer health monitoring and pro-active communication. ChurnZero helps us identify customer health, in addition, to helping identify quickly which customers are leveraging key pieces of our software. From the usage metrics identified our Customer Success Managers have the ability to set up plays or journeys to trigger automatically.
- Customer Dashboarding and Presentation of Customer Health.
- Automation of email communication to specific customer segments or groupings.
- Integration to CRM like HubSpot to sync information.
- More in depth reporting or visual displays of the data.
- Expansion of the ability to adapt to Customer Health criteria based on data received.
- Tracking of customer notes and info on the company profile.
Do you think ChurnZero delivers good value for the price?
Are you happy with ChurnZero's feature set?
Did ChurnZero live up to sales and marketing promises?
Did implementation of ChurnZero go as expected?
Would you buy ChurnZero again?
Very intuitive and easy to onboard and use. Their knowledge base provides great information and detail to accomplish what the goal is.
Very responsive and detailed. Also will follow to ensure the question is answered prior to closing out the ticket.