ChurnZero Platform Usability
December 07, 2021
ChurnZero Platform Usability
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
At Proformex we leverage ChurnZero to help with our Customer health monitoring and pro-active communication. ChurnZero helps us identify customer health, in addition, to helping identify quickly which customers are leveraging key pieces of our software. From the usage metrics identified our Customer Success Managers have the ability to set up plays or journeys to trigger automatically.
- Customer Dashboarding and Presentation of Customer Health.
- Automation of email communication to specific customer segments or groupings.
- Integration to CRM like HubSpot to sync information.
- More in depth reporting or visual displays of the data.
- Expansion of the ability to adapt to Customer Health criteria based on data received.
- Tracking of customer notes and info on the company profile.
- Allowed management of more customers without adding additional resources.
We have only utilized HubSpot for CRM functionality, not specific Customer Success Management.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes