Consider ChurnZero - You Won't Regret It

ChurnZero's interface has drastic room for improvement - but, it is making great strides, most recently with its launch of custom dashboards & Account Insight reports.

I have high (and realistic) standards for all things customer success & support. It's honestly the most important thing to me when it procuring, implementing, and driving adoption of a solution for my company. This is why I can adamantly say that ChurnZero sets the standard, and consistently improves their ability to be a tactical & strategic partner with our users, myself, and my leadership team. I'm excited for our bi-weekly check-ins with our CSM, Naomi Aiken, and equally excited to collaborate with the Technical Support team whenever the need arises. You would think it's obvious for a company like ChurnZero, whose mission is to support CS teams in the fight against churn and contraction, to have a best-in-class CS program. Unfortunately, it isn't, and ChurnZero deserves all the praise for the work their team does each day.

I've had the opportunity to serve as a reference for ChurnZero for several companies within our portfolio, as well as organizations within my network of Customer Success/Revenue Operations professionals. The only disclaimer I've ever given in my referral conversations is that the state of your data integrity going into your ChurnZero implementation is crucial. It's very important to understand what key systems you wish to integrate into ChurnZero, and how a record between those systems can be identified (i.e. a CRM ID or a Billing Account Number). If the state of the data is undefined or in need of reconciliation, a ChurnZero implementation is not appropriate until data integrity exists.