ChurnZero is wonderful and is a powerful addition to your company
April 19, 2022

ChurnZero is wonderful and is a powerful addition to your company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero helps consolidate all our customer data and helps implement impactful customer success strategies.
  • Customer outreach
  • Automation
  • Consolidation of data
  • More work with customer data
  • Better UX
  • Better integrations
  • It’s worked really well
  • Not sure on ROI
  • It’s made our team more effective
I like ChurnZero better because of the layout and features, everything just seemed to work better, and the price

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

It’s great software but there is always room for improvement. The ability to do more with the data in ChurnZero
Excellent support
Excellent for growing customer success teams. But I worry it may not be perfect for large scale organizations

ChurnZero Feature Ratings

Product usage
9
Help desk / support tickets
9
NPS surveys
9
Sponsor tracking
7
Customer profiles
8
Automated workflow
8
Internal collaboration
9
Customer health scoring
8
Customer segmentation
9
Customer health trends
8
Engagement analytics
9
Revenue forecasting
8
Dashboards
8
Role-based user permissions
8
API
8
Integration with Salesforce.com
8