ChurnZero is SaaS
May 13, 2022

ChurnZero is SaaS

JAQUELINE PEREZ TREJO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

It helps to automatize a lot of our interactions with customers and also to filter and prioritize our daily tasks.
  • Custom Dashboards to filter our accounts and target specific fields.
  • Segments to filter our accounts
  • Playbooks to automatize actions
  • Command Center to have a quick view of my daily tasks
  • Custom Tables could be easier to read
  • I would like to add graphics to send on automatized emails
  • Plays more user friendly
  • Save us a lot of time while segmentating the accounts
  • Save us a lot of time on daily task by automatized actions
  • We can have the most important customer's info in the same platform

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Some sections are very intuitive
It is very useful to prioritize accounts and automatize tasks

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
Role-based user permissions
10
API
Not Rated
Integration with Salesforce.com
10