Overall Satisfaction with ChurnZero
Churnzero is crucial for our CS team. We use it every single day for things like Automation of mass emails, keeping tasks organized, Creation and execution of "plays" for customer life cycle. We are able to add and track new users as the onboard and get relevant information to them atomically as they onboard.
- Organize tasks
- Automate emails with a chance to review
- give key information about users and accounts
- customizable views/dashboards
- All positive. Hard to put specific numbers to it, but our retention numbers would be much harder to achieve without ChurnZero
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes