Cisco AnyConnect, yes!
April 29, 2021
Cisco AnyConnect, yes!
Score 8 out of 10
Overall Satisfaction with Cisco AnyConnect
With the onset of a global need for remote access to company resources, Cisco AnyConnect has been crucial for productivity to continue. We had initially only implemented VPN access for key players and specific departmental needs but have now made it accessible to the entire workforce. What started as an isolated software use became a foundation for continued operations during remote work scenarios.
- Ease of use
- On premise deployment
- Biometric integration could be useful
- A built in direct link to our support team would be really nice
- Allowed continued operations during [a] pandemic.
- Novice users found it difficult to use causing an increase of support that could have been used more effectively.
Our users had a very hard time learning how to use the application. This was a serious concern when our entire staff went remote all at once. We had to make a custom walkthrough to get users online and even then they had difficulty. Overall though, the necessity and functionality outweigh the complicated use for our users.
We have not had any issues with security using the Cisco AnyConnect software. Because our setup is [on-premise], we do not need to worry about 3rd party intrusions and data loss or corruption. Staying FERPA compliant is easy when managing our own VPN application. We have also been able to create and apply a solid connection to our internal servers and applications with basic network integration.
As long as you pay for full support as we do, you will always have exceptional support with Cisco. There has never been an issue with Cisco AnyConnect or any other Cisco product that TAC could not assist in resolving. Response time is quick, support is thorough and results are always optimal.
I have only used these VPN options for personal use and in the support of other users. I am unfamiliar [with] their enterprise ability and generally would not trust them for our needs. From what I have seen, the clients look much more developed than the Cisco AnyConnect client but that is a [nonselling] issue for me.
Cisco AnyConnect should be used by any organization that requires remote users to maintain a secure link to company resources. For much larger organizations, the ability to apply tiers of access [makes] Cisco AnyConnect very useful for separating resources. For a small user group, Cisco AnyConnect may not be the best choice based on cost and need for administration; it may be better to use smaller free services.