Cisco's Jabber is Getting Dated and Needs a Refresh
November 29, 2021

Cisco's Jabber is Getting Dated and Needs a Refresh

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

The main use for Cisco Jabber at my organization is instant message communications between staff and telephone call management. Every user in my department has Jabber installed. We use the client while on-premises and when working remotely. The main business problem it solved before COVID-19 was allowing employees to respond to each other quickly without having to physically walk to someone else's desk. It also saved a chat history that could be referenced later. Now, due to COVID, it works well as a social distancing tool.
  • Instant messaging is easy.
  • You can create groups of contacts to keep communications organized.
  • The program can be set to autostart on boot.
  • I've never had issues with down time.
  • It handles voicemail and telephone calls.
  • I have had compatibility issue when moving between in office and remote and on a VPN and off.
  • It struggles to keep up with competitors like Microsoft Teams.
  • The interface feels dated and bland.
  • I have had issues after password updates getting the software back in sync.
  • If you are using Cisco phones you may want cosider Jabber for your users.
  • A lot cheaper than something like Skype but if you have Teams with Office 365 that may be more cost-effective.
  • With organizations that have employees in several locations, Jabber makes better financial sense.
I have mostly stopped using Jabber in favor of Microsoft Teams. I find Teams much easier to communicate with staff members one on one and in groups. Sending files has been much easier as well. The fact that it integrates so well into Office 365 is also helpful. Video meetings with Teams is also much better. I find it equal to a Zoom or WebEx.

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Jabber works really well in a blended office environment of people working remotely and in person. You can see the availability of other users quickly. The fact that it handles telephones and instant messaging means you only need to have one program at once that handles everything. I think it functions less well if you already have another more robust messaging client. When I am in the office I use my Cisco phone so there is no need for Jabber. In that case, Microsoft Teams is a much better tool for instant communications. It is easier to set up groups, send files, pictures, etc.

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