VOIP solution with the right amount of features.
April 28, 2022

VOIP solution with the right amount of features.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Jabber

Cisco Jabber is connected to our soft-phone VOIP solution through Cisco and allows users to access their call features remotely and on-site.
  • Integration to physical and soft phones
  • Full functionality of a VOIP system without the need for extra hardware
  • Chat and messaging capability built-in
  • Call and conference features are separate from WebEX or other similar solutions
  • Functions primarily as a VOIP solution and not truly a unified solution
  • Usability features are lacking compared to Zoom or Teams
  • Included with our Cisco license and provides flexible phone access
  • Provides a rudimentary messaging system with employees
  • Depends on deployment, VPN may be required.
  • VoIP.ms and Allstream Unified Communications (UC)
Cisco Jabber as a VOIP solution is more mature and stable than the competitors. Its ability to seamlessly connect to physical devices without much configuration makes it valuable for support.

Do you think Cisco Jabber delivers good value for the price?

Yes

Are you happy with Cisco Jabber's feature set?

No

Did Cisco Jabber live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Jabber go as expected?

Yes

Would you buy Cisco Jabber again?

Yes

If your deployment includes Cisco softphones or IP phones, Cisco Jabber is an excellent tool to provide line access for all employees without geographical limitations. If you mainly conduct video/call conferences and virtual meetings, Jabber will not solve that problem.

Cisco Jabber Feature Ratings

Chat
7
Notifications
7
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated