A must have product for your security stack.
Updated July 09, 2022

A must have product for your security stack.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Umbrella

I have been using Cisco Umbrella before Cisco acquired OpenDNS. It has been one of the best bang-for-your-buck products any organization can procure no matter which segment you are in. Umbrella protects us on a daily basis from thousands of malware and ransomware-related issues. The reporting features are also extremely easy to use and provide a great insight into your network usage.
  • DNS protection.
  • Malware protection.
  • Trojan detection.
  • Real time dashboards.
  • On premise agents could be less clunky.
  • False positives.

Do you think Cisco Umbrella delivers good value for the price?


Are you happy with Cisco Umbrella's feature set?


Did Cisco Umbrella live up to sales and marketing promises?


Did implementation of Cisco Umbrella go as expected?


Would you buy Cisco Umbrella again?


  • Reduced ransomware.
  • Reduced malware issues.
  • User behavior.
By leveraging the agents on the individual endpoints, users are protected even when they are not in the office. The individual agents sync back up with the Cisco server and keep their databases updated for any new malicious malware or ransomware threats. The remote branches are also connected via the Cisco Umbrella agents and provide detailed reporting.
Even though the Cisco Umbrella product integrates with other Cisco products, unfortunately, we do not use Cisco firewalls or Cisco switches. However, we use a single sign-on that allows us to be logged into the Cisco umbrella dashboard and effectively monitor any real-time threats. It is one of our top three products in our security stack. .
We have not had a chance to use Cisco support frequently, but when we needed to troubleshoot some issues that we were having with the agent installation, the support was very responsive and the solution that they offered worked. The only reason I give it one less point is that the turnaround time for non-critical issues is very long.
Cisco Umbrella is perfect in an environment where you allow internet browsing without any restrictions on the types of websites. It allows you to categorize certain websites and block them at the DNS level. If you already have a web proxy installed and are blocking certain categories of websites on that proxy, then Cisco Umbrella is probably not the right tool for you.

Resilience and Reliability

It is extremely important in any cyber security strategy. The ability to bounce back after a cyber attack of any kind is imperative to the success of any sized organization. A business continuity plan is the first step t achieving resiliency in cyber security.
Start with a Business Impact Analysis, followed by a Business Continuity Plan and Disaster Recovery Tabletops.
The product has worked as expected and has prevented several malicious attacks over the past three years that we have had it in operation.
The implementation was done internally.
We have had zero downtime in the last three years.
The agents run on linux and pose some issues initially but were eventually sorted out.
  • After the pandemic hit and remote work became 100%, CU protected users when they were home