If you want the best Call Manager this your solution.
Updated June 15, 2022

If you want the best Call Manager this your solution.

Starling Trinidad | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Problems?? Nooo, This is a very robust and stable solution, the problems are very minimal.

Pros

  • Integrated voice applications.
  • No need exists for special purpose voice processing hardware.
  • Production environments, requires only upgrading software on the server platform.

Cons

  • So, in each update Call manager is improving for be better.
  • Only requires upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs.
  • You can get preinstalled with software.
  • Its interface provides access to html and online help for users and administrators.
  • You can upgrade while they continue to process calls.
  • Upgrades take place with minimal downtime.
Simple, all products mentioned were on-premise (that solution I used several years ago) Call manager is a cloud solution without hardware required.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Sangoma Asterisk (formerly from Digium), Polycom RealPresence Group Series, MetricStream Business Continuity Management (BCM)
Cisco Unified, is a software application, enhancing its capabilities in production environments only requires upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs. Less appropriate could be it's a litter expensive.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

9.3
Multi-level Interactive Voice Response (IVR)
9
User templates
8
Call reports
10
Directory of employee names
10
9.0
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
9.8
Video conferencing
10
Audio conferencing
10
Video screen sharing
9
Instant messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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