Cisco Contact Center Express
July 11, 2018
Cisco Contact Center Express
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
Cisco Unified Contact Center is currently deployed across the organization by various call centers related to primary business functions related to customer interaction.
- Call queueing
- Detailed historical and real-time statistics
- Agent skill based routing
- Integration with CRMs
- Scalability limitation of express agents
- Availability of training
- Reporting allows for training and development of customer service representatives.
- Provide basic call recording as part of the system for training of agents without the need of separate recording servers.
- Allows for agents to efficiently handle customer calls.
The Enterprise Contact Center application features and flexibility is on par with these other providers and is tightly integrated with Cisco UCM.