Cisco Unified Contact Center (UCCX) Product Review
October 18, 2017
Cisco Unified Contact Center (UCCX) Product Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Contact Center
We currently have three departments using Cisco Unified Contact Center (UCCX). Our IT Helpdesk, Admissions department, and our college playhouse and theater. This system allows those groups to dynamically manage incoming calls around employee schedules.
- It allows administrators to block out windows of availability and in-availability.
- It supports having lots of call recipients, and can be configured to specify exactly how those calls are handed off to recipients.
- It integrates well with other Cisco products, such as Call Manager (CUCM).
- Once it is set up, it can be managed relatively easily, but the initial setup can be quite involved and require expert resources.
- This product allows users to handle large call volumes more efficiently.
- Once it is set up, there is a minimal need for ongoing support. End users are relatively self sufficient in using the system.
- It has not required a lot of care and feeding, which is very important to us.