Cisco Webex Calling Review
November 22, 2019

Cisco Webex Calling Review

Kenny Barton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Cisco Webex Calling

We utilize it for company-wide voice communications.

Pros

  • High quality.
  • Reliable.
  • Simple to manage.

Cons

  • Complicated buying tiers.
  • Helped us to consolidate our communications platform into a single solution for chat, voice, and collaboration.
  • Saves time communicating via multiple platforms and finding where messages are stored.
  • Reduced our overall spending on communication services.
Overall there have been instances where support was lacking initially on the product, and the onboarding time was much longer than anticipated and committed. There have been several Cisco employees very willing to help, but few had the ability to actually do the work.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

No

Would you buy Webex Calling again?

Yes

With the integration of Meetings, Teams and WebEx Control Hub, the platform provides several advantages over BroadSoft UC-One. With the App Hub and Control Hub, administering the product is much easier. The addition of Quality Monitoring per location is a significant improvement over UC-One as well.
Each company wants to provide the most efficient communications platforms, and with WebEx Calling, Teams, and Meetings, this provides efficient communication. It fits the need for mobile employees, office employees, and the executive level. I can't think of a scenario where a medium to enterprise-sized business wouldn't find this product very helpful.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

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