Very good calling product: the most reliable on the market today!
May 13, 2020
Very good calling product: the most reliable on the market today!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Calling
We have been using Cisco mainly because our biggest client is using it and we have an obligation to use it. We use it in addition to Zoom. It is being used by the entire company, everyone has an account and an annual subscription. We have a lot of meetings in the US and abroad and it seems to have fewer connectivity problems than other software such as Zoom for example.
- Can invite an almost unlimited number of people.
- No connectivity issues ever.
- Easy to use and to connect.
- The price should be reviewed to come down.
- More flexibility of renewal of licenses.
- The customer support seems to be in CA and we are in MA and they lack in response time.
- It helps us in business with our main client that uses it.
- No connectivity issue ever - this is a big plus.
- The negative is the price, still too high and not competitive.
It is ok .... I don't get responses on problems and issues automatically, we have to wait often. I think the support is based in CA and we are in MA and it lags on the response. I used to always have the same lady as support and she was very friendly but often had to check on the issue with a colleague instead of fixing the issue on the phone. Sharing screen has been a saver. The support is good but takes time.
Do you think Webex Calling delivers good value for the price?
No
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
- Zoom
Zoom is great and very cheap for what you can do with but it crashes too often. Too many people are using it now, it is a popular product and it affects the quality of the product. We really like the quality of the Cisco Webex products in general. The company gained customer satisfaction over the years with their products but now I would reconsider the price of the license and subscription.