Keep in touch with customers
May 27, 2020
Keep in touch with customers
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Webex Calling
Cisco Webex Calling is used within the company in Smart Cities projects that we have with different clients in municipalities other than our central office. The goal is to use this cloud calling system to track projects and gain customer trust. We can make conference calls with high-quality audio or high definition video.
- Conference calls with high quality audio
- Conference calls with high definition video
- Cloud security system
- Documentation missing in Spanish
- There is no single standard in video calls, since there is also Skype or Teams
- High-quality video calls are more difficult on mobile
- Travel cost savings
- Customer peace of mind for 8x5 service
- More agile meetings
For the time being within our company, we have had to request virtually nothing from Cisco technical support. We trust Cisco if we ever need to ask technical questions.
Do you think Webex Calling delivers good value for the price?
Yes
Are you happy with Webex Calling's feature set?
Yes
Did Webex Calling live up to sales and marketing promises?
Yes
Did implementation of Webex Calling go as expected?
Yes
Would you buy Webex Calling again?
Yes
- Skype and Microsoft Teams
The best-known video call tools and with a service similar to that indicated are Skype and Teams. Some of our clients use them, but Microsoft Teams seems to us a much more complete tool than Cisco Webex. Skype is a lightweight tool, but it does not have as many options nor is it as easy to use as Cisco Webex in our opinion.