Amazing collaboration with Webex
Overall Satisfaction with Webex Meetings
Webex is being used across my organisation, to support the effective communication and collaboration between team members based remotely across different countries. Its used in the place of physical meetings, utilising the video conferencing functions to make colleagues feel as though they are in the same room together. Likewise, collaborative functions such as enabling meeting recordings, sharing screens for mutual viewing and the ability to work on one document between multiple meeting attendees makes project management and monitoring straightforward for us.
Pros
- Webex’s visual simplicity and ease of use are key, as not all colleagues are in technical roles, and encountering challenges in joining a call, sending a meeting request to others, or sharing their content would discourage them from using this tool widely and thus keeping in close contact with their remote team members.
- The call management functions make it easy to host professional presentations to large internal or external audiences, as well as smaller team meetings. Call hosts can mute incoming attendees to the call, create a panel of presenters with different access and view rights to attendees, record the session, enable a Q&A panel for questions, and much more.
Cons
- The integration with the Webex Teams app occasionally causes confusion when joining or starting a meeting, as the meeting can sometimes automatically launch through Webex Teams, as well as through Webex itself online or on desktop. This can lead to time lost at the start of a meeting, trying to figure out which to use and what’s going on. It would be better to limit the meeting exclusively to one or the other.
- An advantage of using Webex is that colleagues can work from anywhere- their home office or a public space. Their video can be distracting in these cases, however, drawing attention away from the meeting. It would therefore be beneficial to have the ability to set a background scene or image behind the user, using facial recognition technology.
- Positive ROI includes less travel expenses required for colleagues to join an internal event, conduct a presentation to customers, or join a training taking place within the company in another location.
- Productivity has increased significantly across local teams, as well as enabling the growth of remote teams, removing the collaborative barrier that existed before.
- Cisco Webex Devices, Cisco Webex Teams (formerly Cisco Spark), Duo Security, DPS Outlook Office and Cisco Umbrella
Cisco is extremely responsive in all support requests. Issues are resolved very quickly, and the vendor occasionally reaches out proactively to ask for feedback on the audio and connection quality of specific calls that took place.
The company employs 800-1,000 employees, around 90% of them use Webex on a weekly basis. It’s safe to say that it is widely adopted across the organization.
- Outlook
- Webex Teams
Webex is fully integrated with all three. While the Webex Teams integration is almost automatic with no set up or prompting required on the part of the user, Outlook’s integration is dealt with by IT to ensure consistent deployment for all colleagues. The various components of Cisco Security solutions also cover Webex, and this is also initiated and monitored by IT.
- Zoom and Zoom Video Webinar
Webex has better integration capabilities than Zoom, including with other Cisco collaboration tools that we also use. It’s also more visually simple, which makes onboarding easier for new users, and encourages further use among existing colleagues. Webex meetings are also easier for guests to join, such as company customers who do not typically use the tool or have a license for it.
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