Almost There!
November 18, 2020

Almost There!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams

We started with IT only. It is currently being used at targeted users across the organization. We used it as first as a replacement for Slack but we would like to use it further to replace the IM and Calling on Jabber. It has been a challenge to get users to utilize it due to their attachment to Slack or their lack of knowledge on its use.
  • Team collaboration
  • History of project timelines and discussions
  • Replacement of Webex? We hope.
  • File management sucks!
  • Integration with Box etc is a pain to configure and useless for non technical users.
  • Positive - Team discussions make things happen faster and with less errors
  • Negative Trying to use with files takes time and wastes time. Went back to other methods
  • Positive - Meetings works well
Comparable just costs a lot more.
When it is needed it works great

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

No

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

No

Would you buy Webex App again?

Yes

Works mostly just a few kinks that make it difficult.
Great for team collaboration and tracking.
Not appropriate for managing files and integrating with third party products.

Webex App Feature Ratings

Task Management
7
Gantt Charts
5
Scheduling
7
Workflow Automation
Not Rated
Mobile Access
9
Search
9
Visual planning tools
3
Chat
10
Notifications
9
Discussions
10
Surveys
Not Rated
Internal knowledgebase
8
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
3
Video files
1
Audio files
1
Document collaboration
1
Access control
8
Device sync
6