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End-to-End Collaboration with Cisco Webex Teams
January 08, 2020

End-to-End Collaboration with Cisco Webex Teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Cisco Webex Teams (formerly Cisco Spark)

Cisco Webex Teams is available to all colleagues within the organisation but is used mostly by the sales and marketing departments, particularly by colleagues who manage ongoing project-based work. Account managers, technology experts, and marketing representatives create 'Teams' and use chat 'Spaces' to share documents, details, updates and generally collaborate on their projects. Using Cisco Webex Teams helps them to stay on top of new developments in a much more efficient way compared to doing so via emails.
  • Cisco Webex Teams can act as a one-stop-shop collaboration tool, as colleagues can instant chat, call, and video call one another, as well as keep all records of these interactions.
  • The interface is clean, simple and user-friendly; all features are easily accessible. This makes it faster for team members to adopt the tool, get used to it and continue utilising it.
  • When it's time to join a Webex call, users are prompted via Outlook to open the call through their browser, but also get a prompt from Cisco Webex Teams that they can join the meeting in the tool there. This seems unnecessary and can often be confusing - users should have the ability to pre-determine which option will be their default choice.
  • There aren't many ways to customise the view of Webex Teams Spaces, this would be a nice feature to have.
  • Saving time for team members and increasing efficiency as well as productivity.
  • Improving collaboration and progress among teams, leading to a better outcome for their projects.
We have never encountered any significant issues with Cisco Webex Teams and so haven't had to reach out to any support team.
Around 200 users are actively using Cisco Webex Teams across the organisation, in sales and marketing as well as management. They are part of multiple Teams in the tool and have multiple Spaces ongoing to which they contribute.
  • Outlook (shared calendar)
  • Webex Meetings
The integrations were simple to implement. They support additional features in the tool and enhance efficiency and continuity across apps.
Cisco Webex Teams is more integrated with other software that we are already using within the organisation, and so was the obvious choice for us. Users are already familiar with Cisco's collaboration tools in general, and we have experienced great support whenever we encountered issues with those. Cisco Webex Teams was also more relevant for the set-up and corporate culture of the business compared to a much more informal tool like Slack.
The tool is great for scenarios such as organising a corporate event where many team members must share their initial ideas, agree on certain details, and update one another on their progress. In this instance, various documents need to be shared among the team - which are then saved in the Webex Teams Space for anyone to refer to at a later stage if needed - designs and themes can be illustrated via a Whiteboard, and video calls to discuss next steps can be conducted from within the tool.
This would be less relevant and appropriate for small companies whose teams are based within the same small office location and don't require support around collaboration.