Does what is says on the tin, a flexible, useful productive tool
July 15, 2022

Does what is says on the tin, a flexible, useful productive tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp in a variety of ways, from organizing support tickets, and project backlogs to simple to-do lists for new starters, etc. - it's simple to use, versatile and configurable, making adapting it for many uses easy to do makes it an invaluable tool for the company.
  • Configurable - easy to adapt to multiple uses.
  • Ability to take input from other sources.
  • Easy to use and organize tasks.
  • Needs to improve the range of input sources it reads in from - for example Jira Service Desk.
  • Ability to have countdown timers on the tickets.
  • Helped us distribute project tickets quickly and easily.
  • Helped us track project progress in one place.
  • Helped us change approach to the way we assign support tickets within the team also.
It's helped us triage tickets quicker and assign them to the correct team/person much quicker, it's helped us work with our clients - so that they can see what we have planned and helped them view how we prioritize the work, etc.

We also use it to triage work and work collaboratively to assign and move work between teams.
We only now have one workflow app for our project work and effort classification - this is ClickUp. It's a simple one-stop shop for tracking our tasks and where we are in a given project or support call.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

I wasn't involved with the implementation phase

Would you buy ClickUp again?

Yes

We use ClickUp in a variety of ways, from organizing support tickets, and project backlogs to simple to-do lists for new starters, etc. - it's simple to use, versatile and configurable, and easy to adapt.

It's not quite able to cope with some data feeds but still does an adequate job.

ClickUp Feature Ratings

Task Management
9
Scheduling
9
Team Collaboration
9
Support for Agile Methodology
9
Support for Waterfall Methodology
9
Email integration
9
Mobile Access
9
Project & financial reporting
9