Good for all Customer Service Companies
February 03, 2023

Good for all Customer Service Companies

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

  • Customer Service Platform
  • Sales
  • Service Desk
  • Support Ticketing
  • Support Ticketing
  • Sales
  • CRM
  • Good ROI
  • Improve Productivity of your employees
  • Improve Collaboration
It has been possible to observe a better control of the cases, better follow-up and better document management of the cases. All employees who should be aware of a case become aware as soon as a task is created. The management and creation of cases and assignment of tasks is easy, a good way to keep all the staff always well occupied.
ClickUp has proven to be superior to each of these platforms because it doesn't just focus on a single functionality. You can adapt it to your needs and you can also integrate it with other platforms, although you cannot have individual control of assets, it would be a good functionality that can be adopted by integrating other software and working together.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

It is the best solution when you need a platform with which you can follow up with clients and manage support cases. It could also work as a ticket platform if you implement it with other software. It is an excellent platform for companies that are dedicated to customer service, sales tracking, technical support case resolution and account management.

ClickUp Feature Ratings

Task Management
5
Resource Management
5
Gantt Charts
5
Scheduling
5
Workflow Automation
5
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
10
Document Management
8
Email integration
3
Mobile Access
10
Timesheet Tracking
5
Project & financial reporting
5