Positive experience so far!
October 27, 2019

Positive experience so far!

Natália Rudňanská | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

We use CloudTalk across the whole organization. I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often. It offers good value for money, it is easy to use, has good support and a very intuitive interface.
  • Easy to use.
  • Good support.
  • Intuitive UI.
  • We have a positive overall experience.
  • It has offered a lot of cost savings for us and brought in business.
We have a positive overall experience with CloudTalk.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

CloudTalk is perfect for advanced analysis. This tool improved our communication with clients.

CloudTalk Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
9
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
Inbound call routing
9
Omnichannel inbound routing
9
Recording
9
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
9
Customer interaction analytics
10