Item: SAP Concur
Rating: 8
Author: Brijesh Shirodkar

Overall Satisfaction with Concur Travel and Expense

Use Cases and Deployment Scope

Within my organization, Concur Travel and Expense is used for business travel bookings and for expense management. It is helping increase the efficiency of business travel happening in as large an organization as ours and is a convenient place to manage expenses.

Pros and Cons

Pros

Searching for travel options
Making travel bookings
Submitting expenses for approvals

Cons

Could have more intuitive interface for travel options search
Analytics for user on travel categories
Managing expenses with lots of line items can be cumbersome

Return on Investment

Very easy to check and edit travel options especially on multi-city travel
Hotel bookings are easy to make because of integrated maps, avoiding wrong bookings and re-bookings
Builds a single travel itinerary so you can avoid looking at multiple emails for hotel, air, and cab bookings.

Alternatives Considered

PeopleSoft Financials

Better integration with travel agents' systems
Expense management is much easier because of tools

Likelihood to Recommend

Concur Travel and Expense is definitely several step ups from managing travel and expenses over email, phone, and Excel sheets. For people who travel at least once a month and have related business expenses to submit for approvals, it provides a good workflow and interface to manage these transactions--definitely saves time for employees and approvers.

Comments

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Makes travel and expense management less stressful

Software Version

Modules Used