TrustRadius
ConnectWise Control - Great for Large Organizations
https://www.trustradius.com/system-monitoringConnectWise Automate (formerly LabTech)Unspecified8.3105101
No photo available
June 29, 2018

ConnectWise Control - Great for Large Organizations

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

ConnectWise Automate is used by our organization to allow our engineers to do 99% or their job remotely. We use it to monitor the status of computers, maintain software, and maintain a clean patching environment. It does its name justice as it allows us to automate a good portion of our environment.
  • The way we can automate tasks to run keeps our client's system as up to date as possible.
  • It allows our engineers to work silently on a customers machine without interrupting their productivity.
  • The vast array of plugins, allows for great customization to fit your needs.
  • Patch Manager could use improvement. At times, it will crash in the middle of patching, or switching between configurations. Setting the patch priorities seems a little convoluted.
  • The ability to copy over a file using the silent File Explorer would be nice. Rather than having to interrupt the user to replace a file or execute a download.
  • I would like to see more details in script logs. I want to see why a script failed, what step it was executing.
  • Automate has given our company the means to manage all of our clients across the country in one piece of software.
  • Automate has allowed us to customize it to our needs to allow us to greatly benefit us and our customers.
  • Automate has allowed us to quickly respond to our customers and support them as best we can.
ConnectWise Automate has been the best tool I have used to service client computers. The ease of customization and the cleanliness of the interface, allows our company to successfully help our clients remotely and sometimes even without their input. What can be done silently, brings this program to the top of the list for me.
ConnectWise Automate is well suited for a large scale environment with multiple clients. A Managed Service Provider would benefit greatly from software like this. Your clients can have access to their computers as well which can help them manage their machines as well. ConnectWise Automate would not be ideal for a small company as it primarily caters to the management of a large scale organization.