TrustRadius
Connects Wisely and Quickly
https://www.trustradius.com/system-monitoringConnectWise Automate (formerly LabTech)Unspecified8.3105101
Kimberly Hammond profile photo
October 03, 2018

Connects Wisely and Quickly

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

I love ConnectWise. It was a little cumbersome at first to deploy but it works great as a support tool across the organization. I have a lot of remote users who I support with it and sometimes due to bandwidth I may get disconnected but other than that it is great. It is very user-friendly once you surpass the small learning curve.
  • It connects quickly
  • Signing in is bar none
  • Connection is fast
  • Lots of additional features have been added.
  • The upgrade GUI is a little hard to use out of the box
  • It disconnects randomly sometimes
  • Some commands like rebooting can be a little slow
  • Techs won't have to travel to remote sites
  • It saves money because it lessens downtime
  • Deployment is not difficult
ConnectWise has a wider scale and more functionality than LogMeIn. ConnectWise is better suited to large organizations. Training using the software is fairly simple getting techs off the ground.
It is well suited for medium to large businesses due to the cost. I would not think it is appropriate for a small business; other remote software is better suited for that.