Item: ConnectWise Automate
Rating: 8
Author: John Trevino

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

Use Cases and Deployment Scope

When we first started using Automate we used it for all of our clients. However, we have now brought that down to just a few due to the cost of the product. We still actively use it today for a handful of servers.

Pros and Cons

Pros

It organizes client machines very well.
Is very good at automating processes.
Is great for setting up alerts on client's machines.

Cons

The cost of the product is way too high.
A better GUI and wizard would help streamline the process.
The auto-install process for other applications could be made a lot better.

Return on Investment

For the time we were heavily using it, it did help with some automation.

Alternatives Considered

ConnectWise gave us a lot more automation features.

Other Software Used

ConnectWise Control (formerly ScreenConnect), ConnectWise Sell (formerly Quosal), QuickBooks Online

Likelihood to Recommend

It is great if you need a solution to automate computer processes like updating computers and applications. It's also useful if you need alerts sent to a centralized location. The fact it also utilizes ConnectWise Control to remote into computers is also very nice.

It is not really an appropriate product for those who do not have more than 100 client's machines to manage.

Comments

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ConnectWise Automate Is Great If You Have The Money.