March 14, 2020
Score 10 out of 10
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
We are an MSP who uses Automate to manage 3000+ endpoints. Automate handles Windows patching, alerting, remote access, among many other things for our business. It is our primary source of management for our users workstations and servers.
- Manages Windows updates.
- Alerting for offline servers.
- Antivirus management.
- Backup management.
- Due to its many features, it seems some areas are a bit difficult to configure.
- Automate makes managing our endpoints easier and less time intensive on our technicians.
- Automate helps manage items in customer agreements such as Windows updates, server alerting, network management, etc.
Support is very helpful. There is usually a bit of a wait but in most cases I get my issues solved via chat support. Sometimes a call is required but phone support is very courteous and helpful.
Do you think ConnectWise Automate delivers good value for the price?
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Did ConnectWise Automate live up to sales and marketing promises?
Did implementation of ConnectWise Automate go as expected?
Would you buy ConnectWise Automate again?