March 14, 2020
Score 10 out of 10
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
We are an MSP who uses Automate to manage 3000+ endpoints. Automate handles Windows patching, alerting, remote access, among many other things for our business. It is our primary source of management for our users workstations and servers.
- Manages Windows updates.
- Alerting for offline servers.
- Antivirus management.
- Backup management.
- Due to its many features, it seems some areas are a bit difficult to configure.
- Automate makes managing our endpoints easier and less time intensive on our technicians.
- Automate helps manage items in customer agreements such as Windows updates, server alerting, network management, etc.
Support is very helpful. There is usually a bit of a wait but in most cases I get my issues solved via chat support. Sometimes a call is required but phone support is very courteous and helpful.
Do you think ConnectWise Automate (formerly LabTech) delivers good value for the price?
Are you happy with ConnectWise Automate (formerly LabTech)'s feature set?
Did ConnectWise Automate (formerly LabTech) live up to sales and marketing promises?
Did implementation of ConnectWise Automate (formerly LabTech) go as expected?
Would you buy ConnectWise Automate (formerly LabTech) again?