ConnectWise Automate
March 14, 2020

ConnectWise Automate

jesse nanes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

We are an MSP who uses Automate to manage 3000+ endpoints. Automate handles Windows patching, alerting, remote access, among many other things for our business. It is our primary source of management for our users workstations and servers.

  • Manages Windows updates.
  • Alerting for offline servers.
  • Antivirus management.
  • Backup management.
  • Due to its many features, it seems some areas are a bit difficult to configure.
  • Automate makes managing our endpoints easier and less time intensive on our technicians.
  • Automate helps manage items in customer agreements such as Windows updates, server alerting, network management, etc.
Automate is by far the best of all RMM solutions we have tried. The overall ease of use and support is much better than we have experienced with other RMM vendors.
Support is very helpful. There is usually a bit of a wait but in most cases I get my issues solved via chat support. Sometimes a call is required but phone support is very courteous and helpful.

Do you think ConnectWise Automate (formerly LabTech) delivers good value for the price?

Yes

Are you happy with ConnectWise Automate (formerly LabTech)'s feature set?

Yes

Did ConnectWise Automate (formerly LabTech) live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Automate (formerly LabTech) go as expected?

Yes

Would you buy ConnectWise Automate (formerly LabTech) again?

Yes

Acronis Cyber Backup, ConnectWise Automate (formerly LabTech)
Automate is useful for managing a large number of endpoints. It is a bit overkill if you have a smaller number of users. Automate can be used for a variety of things from managing your internal IT assets to managing thousands of customer endpoints.

ConnectWise Automate Feature Ratings

Remote monitoring
10
Network device monitoring
10
Multiple Server Monitoring
10
Multi-device monitoring
10
Automated alerts and notifications
10
Patch Management
8
Service configuration management
8
Software and hardware inventory
10
Policy-based automation
10
Performance data reports
10
Customizable reporting
10
Data visualization
10
Risk analysis
Not Rated
Data backup and recovery
10
Antivirus and malware management
10
Adinistraor access control
10